1. General principles

The General Terms and Conditions (GTC) govern the legal relationship between the guest / customer, hereinafter referred to as the guest, and Hotel Münchwilen, hereinafter referred to as the hotel. For the sake of simplicity, these GTC - regardless of the service - always refer to a contract.

The terms and conditions of the Hotel valid at the time of the conclusion of the contract shall apply exclusively. The guest's general terms and conditions shall only apply if expressly agreed in writing prior to the signing of the contract. Should individual provisions of these GTC be ineffective or invalid, the validity of the contract and the remaining GTC provisions shall not be affected thereby. In all other respects, the statutory provisions shall apply.

2. Jurisdiction / Applicable Law

The place of jurisdiction for any disputes shall be Münchwilen TG. Swiss law shall apply exclusively to all contracts, reservations, any supplementary agreements and general terms and conditions. The place of performance and payment is the registered office of the hotel.

3. Definitions

Groups: Groups in the sense of these GTC are travel groups or a group of several guests with a minimum number of 5 persons booked.

Written confirmations: Written confirmations are e-mail messages and messages from our reservation system in which the stay is regulated in accordance with the provisions.

Contractual partners: Contractual partners are the guest and the hotel, or the organiser or intermediary and the hotel, unless other agreements have been made between the parties.

4. Subject matter of the contract / scope

The contract for the rental of rooms, seminar rooms as well as the purchase of other supplies and services comes into effect with the guarantee of payment or the written confirmation of the guest. A reservation made on the day of arrival itself is binding for both parties at the moment of acceptance by the hotel.

Amendments to the contract shall only become binding for the hotel upon (written) reconfirmation. Unilateral amendments or additions to the contract by the guest are invalid. The sub-letting and re-letting of the rooms provided as well as their use for purposes other than accommodation require the prior written consent of the hotel.

5. Scope of services

The scope of services of the contract is determined by the individually made and confirmed reservation of the guest. The guest has - subject to other contractual agreements - no claim to a specific room.

If no rooms are available in the hotel despite a confirmed reservation, the hotel must offer a substitute room of equal value in a nearby hotel. If the guest refuses the substitute room, the hotel shall immediately refund any services already rendered by the guest (e.g. deposits). The guest shall have no further claims.

6. Duration of use

6.1 Hotel: Subject to other agreements, the guest is entitled to use the rented rooms from 3.00 p.m. on the agreed arrival day until 11.00 a.m. on the departure day.

In the event of a late release of the room by the guest by 5.00 p.m. at the latest, the hotel may charge CHF 50.- for the use of the room in excess of the contract. Thereafter, a full night will be charged. Contractual claims of the guest for ordinary continued use of the space shall not be established hereby; the assertion of claims for damages shall remain reserved. In the event of late departure from the room, the hotel reserves the right to remove the guest's items from the room and store them in a suitable place in the hotel.

6.2 Seminar area: Subject to other agreements, the guest shall be entitled to dispose of the rented hall for the agreed period of use or as agreed. The room shall be ready for set-up 30 minutes before the start of the event. Earlier occupation of the hall on the same day or the evening before is only possible by arrangement and is subject to a charge.

Use of the rented hall after 00:00 (closing time) must be announced in advance and will be charged at CHF 200.- per hour or part thereof.

7. Prices / Obligation to pay

The prices communicated by the hotel are in Swiss francs (CHF) and include the statutory value added tax and service. The guest is obliged to pay the agreed or applicable prices of the hotel for the provision of the room and the other services used by him. This also applies to orders placed by his companions and visitors. Any increase in statutory taxes after conclusion of the contract shall be borne by the guest. Prices quoted in foreign currencies are approximate and will be charged at the respective daily exchange rate. The valid prices are those confirmed by the hotel.

The prices may be changed by the hotel if the guest subsequently initiates changes in the number of rooms booked, the services provided by the hotel or the length of stay of the guests. Depending on the agreement or above a certain reservation amount, the hotel may require a deposit or advance payment of the entire booking amount. The deposit is to be understood as partial payment of the agreed fee. The hotel may also demand a credit card guarantee instead of a deposit. An advance payment must be transferred within the agreed payment period.

If the advance payment or the credit card guarantee is not made in due time, the hotel may immediately (without reminder) withdraw from the contract (including all promises of performance) and demand the cancellation costs listed under clause 9 of these GTC. The hotel shall be entitled to invoice or interim invoice its services to the guest at any time.

The final invoice shall include the agreed price plus any additional amounts that have arisen due to additional services provided by the hotel for the guest and/or the persons accompanying him.

8. Rescission by the hotel

The hotel is entitled to withdraw from the contract extraordinarily and with immediate effect at any time for objectively justified reasons by means of an immediate unilateral and written declaration. Objectively justified reasons include, for example:

• an agreed advance payment or security deposit is not made during the period set by the hotel;
• force majeure or other circumstances for which the hotel is not responsible and which make it objectively impossible to fulfil the contract;
• bedrooms or rooms booked or used under misleading or false information, e.g. in the person of the guest or the purpose of use or stay;
• the hotel has reasonable cause to believe that the use of the agreed services may adversely affect the smooth operation of the business, the safety of other hotel guests or the reputation of the hotel;
• the guest has become insolvent (bankruptcy or fruitless seizure) or has suspended payments;
• the organiser does not comply with its duty to inform;
• the organiser sells the rooms or allotments via third-party channels or other organisers without informing the hotel;
• the purpose or occasion of the stay is unlawful

In the event of a rescission by the hotel for the above-mentioned reasons, the guest shall not be entitled to any compensation and the compensation for the booked services shall remain owed in principle.

9. Cancellation of the Reservation / Fees

9.1 Hotel

9.1.1 Cancellation: Cancellation of the reservation requires the written consent of the hotel. If this is not given, the agreed price must be paid even if the guest does not make use of contractual services.

If the guest withdraws from the contract without an approved cancellation, or if changes are made to or cancellations of certain reserved services, the hotel may charge the following cancellation fees.

9.1.2 Cancellation of hotel reservations: If you have reserved a room without guaranteeing the reservation by credit card or confirmation, we will hold the room for you until 6pm on the day of arrival. If you do not show up by this time, the hotel may automatically dispose of the room(s).

If you have guaranteed your reservation by credit card and are unable/willing to take up the reserved service, we ask you to cancel the reservation at least 48 hours before the day of arrival. In case of late cancellation, no-show, late arrival or early departure, one night will be charged. If the room(s) can be rented to someone else, we will gladly refrain from issuing an invoice.

For reservations via online portals, the respective reservation and cancellation conditions apply. Credit cards are checked electronically by us. In case of invalid credit card details, we consider the booking as not guaranteed.

9.1.3 Cancellation of groups/reservations of 6 persons or more: We kindly ask you to inform us of any major changes to your reservation as early as possible and in writing. If the reservation is cancelled in full for reasons for which we are not responsible, the following cancellation fee is generally owed:

Cancellation conditions:

These cancellation conditions apply to the entire company and not to individual guests:

• 4 to 3 weeks before the event: 50% of the reserved services
• 3 to 2 weeks before the event: 75% of the reserved services
• less than 2 weeks before the event: 100% of the reserved
• services less than 48 hours before the event and "no shows":
  100% of the reserved services*

*However, this clause also applies to individual cases.

Decisive for the calculation of the cancellation fee is the arrival of the guest's written cancellation at the hotel. This applies to both letters and e-mail messages.

9.2 Events: Services according to separate written agreement.

9.2.1 Cancellation fees seminars

9.2.1.1 Seminar

Package

• 4 to 3 weeks before the event: 50 % of the reserved services
• 3 to 2 weeks before the event: 75 % of the reserved services
• less than 2 weeks before the event: 100 % of the reserved
• services less than 48 hours before the event and "no shows":
  100 % of the reserved services*

Change in the number of persons:
The minimum number of persons must not be less than 4. The following changes to the number of persons will be taken into account when charging:

• up to 15 days before the event: max. 50% of the original number of persons
• 14 to 2 days (until 14:00) before the event: max. 20% of the original number of persons
• 2 days (from 2:00 p.m.) before the event: 0% of the original number of persons.

It is the organiser's responsibility to inform the hotel of any adjustments to the number of persons. If the organiser wishes to collect individual payments, he/she shall be liable for any difference in the number of persons compared with the last number reported.

Overnight stays
Please refer to the cancellation conditions under 9.1.

10. Impossible arrival

If the guest is unable to arrive on time or at all as a result of force majeure (flood, avalanche, earthquake, etc.), he/she is not obliged to pay the agreed fee for the missed days. The guest must prove the impossibility of arrival. However, the obligation to pay for the booked stay shall be revived from the moment the guest is able to arrive.

11. Stay, Key, Security, Internet, Smoking

The hotel room is reserved exclusively for the registered guest. Leaving the room to a third person or the use by an additional person requires the approval of the hotel. Without the hotel's consent, the tenant of the room will be charged CHF 65.- per additional person.

By entering into a contract, the guest acquires the right to the customary use of the rented rooms and the hotel's facilities by all persons booked, which are usually and without special conditions accessible to the guests for their use, and to the customary service. The guest shall exercise his rights in accordance with any hotel and/or guest guidelines (house rules).

The room key provided by the hotel remains the property of the hotel. The loss of the key must be reported immediately to the reception. The guest will be charged CHF 50.- for the loss of the key.

Access to the is free of charge for all guests. He is liable for misuse and illegal behaviour when using the internet. IP and MAC addresses may be recorded by the hotel.

Smoking is prohibited throughout the hotel. If smoking occurs in a hotel room, the tenant of the room will be charged CHF 300.- for the additional cleaning effort.

12. Handling of events

Insofar as the hotel organises technical and other facilities from third parties for the guest at the guest's instigation, the hotel shall act on the guest's account.

The guest shall be liable for the careful handling and proper return of the facilities. The hotel shall be indemnified by the guest against all claims of third parties arising from the provision of such facilities.

The use of the guest's own electrical equipment and devices using the hotel's power supply system requires the hotel's prior consent. Any disruptions or damage to the hotel's technical facilities caused by the use of such equipment and devices shall be borne by the guest insofar as the hotel is not itself responsible for such disruptions or damage.

13. Actions, use and liability

13.1 Hotel: The hotel limits its liability towards the guest to the extent permitted by law for slight and medium negligence and is only liable for damage caused intentionally or by gross negligence. Should disruptions or deficiencies occur in the hotel's services, the hotel will endeavour to remedy the situation upon immediate notification by the guest. If the guest fails to notify the hotel of a defect in good time, there shall be no entitlement to a reduction of the contractually agreed remuneration. The hotel shall be liable for the guests' brought-in items in accordance with the statutory provisions, i.e. up to the amount of CHF 1'000.-. Items which the guest keeps in his hotel room and in the safe provided for this purpose shall be deemed to have been brought in. The hotel shall not be liable for slight and medium negligence. If the hotel is not notified of any damage immediately after it is discovered, the guest's claims shall be forfeited.

The hotel shall not be liable under any legal title for services which it has merely arranged for the guest. The hotel declines all liability for theft of and damage to material brought in by third parties.

13.2 Guest: The guest shall be liable to the hotel for all damage and loss caused by him/her, companions or his/her assistants or event participants, without the hotel having to prove fault on the part of the guest.

The guest shall be responsible for the correct use and proper return of all technical aids/facilities made available to him by the hotel or procured on its behalf via third parties and shall be liable for damage and loss. The guest shall be liable to third parties for services arranged and expenses incurred by the hotel.

13.3 Third party: If a third party makes the booking on behalf of the guest, he shall be liable to the hotel as the orderer together with the guest as joint and several debtors for all obligations arising from the contract. Irrespective of this, each ordering party is obliged to pass on to the guest all information relevant to the booking, in particular these general terms and conditions.

14. Pets / Dog

Dogs are welcome in our hotel upon registration. To ensure a harmonious coexistence of guests and dogs, some rules apply in the hotel:

• Dogs are only allowed to stay at the hotel in one of our dog rooms (standard rooms) upon request - with the proviso that he does not cause any damage or heavy soiling that requires repairs or additional cleaning work (fee for additional cleaning CHF 50.-); we would have to charge you for this. With a liability insurance for your dog you are on the safe side in this respect
• Fee per night / dog excl. food CHF 20.-
• For the well-being of all, we ask you to keep your dog on a leash and not to jump on upholstered furniture and beds.
• We kindly ask you not to leave your dog unattended in the room for a longer period of time and please make sure that the dog does not cause excessive noise.
• For hygienic reasons dogs are not allowed in the breakfast area

15. Lost property

Lost property will be kept for one month. Upon request, the lost property will be forwarded to the guest. The costs and risk of forwarding are borne by the guest.

16. Further regulations

If the guest requests services which are not provided by the hotel itself, the hotel acts merely as an intermediary. The statutory limitation periods shall apply. Insofar as these can be amended, an absolute limitation period of 6 months after departure shall apply to the guest's claims for damages.

Advertisements in the media (such as newspapers, radio, television, internet) with reference to events at the hotel, with or without the use of the unchanged company logo, require the prior written consent of the hotel.